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- WHAT IS A GIFT CARD?
A convenient, thoughtful, easy-to-purchase and -redeem card available for purchase at any Crabby Joe’s or Coffee Culture. The Gift Card can be used at these restaurants for the purchase of foods, drinks, takeout, retail merchandise, etc.
- HOW DO I USE A GIFT CARD?
Each time you use the Gift Card, the amount of your purchase is deducted from the balance remaining and the card is returned to you, ready for your next visit. Once the Gift Card has been fully redeemed, you can reload it at any convenient Crabby Joe’s or Coffee Culture location.
- WHERE CAN I USE MY GIFT CARD?
You can use the Gift Card at any Crabby Joe’s or Coffee Culture location in Ontario.
- HOW CAN I GET A GIFT CARD?
Visit your nearest Crabby Joe’s or Coffee Culture location and ask any one of our helpful staff for a card.
- DOES MY GIFT CARD EXPIRE?
No, our Gift Cards don’t expire.
- ARE THERE ANY HIDDEN CHARGES OR EXTRA FEES?
No, there are no charges or fees associated with Gift Cards.
- ARE GIFT CARDS RELOADABLE?
Yes, all Gift Cards are reloadable. You can reload them at any Crabby Joe's or Coffee Culture location.
- HOW DO I RELOAD MY GIFT CARD?
When your balance has depleted, simply present your Gift Card to any Crabby Joe’s or Coffee Culture staff member and ask them to reload it with whatever dollar amount you choose.
Reloading works just like purchasing a new Gift Card, except that any balance you had remaining on your card will be added to the new amount loaded, and your new balance will be the combined total.
- WHAT HAPPENS IF I DON'T HAVE ENOUGH MONEY ON MY GIFT CARD TO PAY FOR MY MEAL?
The amount on your Gift Card can be put towards your purchase and then you pay for the rest by cash, Visa, MasterCard, American Express or by debit where accepted.
- CAN MY GIFT CARD BE USED AS A CREDIT CARD?
No, your Gift Card cannot be used as a credit card. That means that there can never be a negative balance on your Gift Card.
- WHAT HAPPENS IF MY MEAL DOESN'T ADD UP TO THE AMOUNT THAT IS ON MY CARD?
The amount of your purchase will be deducted from the balance on your Gift Card and the Card will be returned to you so you can use it again next time.
- WHAT HAPPENS IF I FORGET MY GIFT CARD BALANCE?
Any staff member can check your balance in the restaurant. Or log on to www.crabbyjoes.com or www.coffeeculture.ca and use the Check Your Balance feature to see the amount you have remaining.
- WHAT IF I LOSE MY GIFT CARD?
Gift Cards should be protected like cash because they cannot be replaced if lost or stolen.
- CAN I PURCHASE LARGE QUANTITIES OF GIFT CARDS FOR MY COMPANY OR GROUP?
Yes, you can and they make great gifts! Simply call 1.877.272.2952 (Crabby Joe’s Tap & Grill) or 1.877.236.2233 (Coffee Culture Café & Eatery) from 8 AM to 8 PM ET to speak to one of our representatives, or email giftcard@crabbyjoes.com or giftcard@coffeeculture.ca